With so much change going on
- How can firms keep clients happy and win a bigger share of a very volatile revenue pool?
- What role does operations play in this strategic dilemma? .
- So how are some firms able to excel even amid today's new realities?
These questions led to this study done by IBM together with Broadridge Financial Solutions, they surveyed operations strategy decision makers to create an accurate picture of industry approaches and what today's leaders are doing to get—and keep—their competitive advantage.
The study identified three groups – Leaders, Followers and Laggards – and compared these groups to see how they’re responding to the threats facing their industry.
To excel in today’s rapidly evolving business landscape, Leaders are building a different kind of operating model - one designed to embrace rapid, continuous change. And, as they look for better ways to do things, all options are on the table - including partnering in a variety of forms.
Click here download the full report, and gain more insight into the Leaders' thought processes and what is on the horizon,